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F.A.Q.

What is included in the room rate?
In the room rate following services are included: breakfast buffet, beach access and Roof Gym, beach loungers, bikes rental, VAT, Fibre Optic Wi-Fi throughout the entire building. 

Do you accept credit card?
Yes, we accept the mostly common credit cards: Visa, MasterCard, Maestro and CartaSì, American Express and Diners.

Are my credit card details safe?
Your booking is completely safe, as all your personal data are encrypted and remain confidential.
Your credit card details (credit card number and expiry date) are needed to guarantee your reservation: The hotel reserves the right to verify the validity of the card and to charge the amount indicated in case of no-show or later cancellation.
If credit card details are wrong, missing or not valid – not guaranteed -, reservation cannot be processed and is not confirmed. 

How can I know if my booking is confirmed?
After you’ve completed the booking process, you will receive a confirmation email with all the information about your stay. 

What happens if the booking is cancelled?
Booking made through this website www.hotelirisjesolo.com (Special rate excluded) can be cancelled/modified free of charge up to 3 days before the scheduled date of arrival within 16:00. 
For special rates, please consider the cancellation policy indicated in that offer.

What happens in case of no-showing, early check-out, booking cancellation or modification?
In case of no-showing, early check-out and/or modification/cancellation after the above-mentioned deadline (after 16:00, 3 days before the scheduled date of arrival), a fee equivalent to max. three night’s rate will be charged to your credit card. This amount will be charged to the credit card inserted during the reservation.
For special rates, please consider the cancellation policy indicated in that offer.

What time am I able to check-in and to check-out?
Check-in time is after 14:00 on the arrival day. Check-out time is within 10:00 on departure day. 
For any request, you are kindly asked to contact in advance our staff. We will be glad to help you. 

Can I check-out late at night?
For any request. you are kindly asked to contact in advance our staff. We will be glad to help you. 
- at the following number +39 0421 370771 ?
- at the following email info@hotelirisjesolo.com

Do you have a private parking? How much does it cost? 
A private parking on-site is available for Junior Suite or Suite’s guests (not Basic). For Basic Rooms’ reservation, it will be confirmed the possibility to use a large park 200 meters from hotel (for the sole use of our guests). 

Are cribs for kids available?
Yes, for children under 2 years, you will find a comfortable crib in your room. An extra charge may be applied. For kids from 2 to 10 years old there is an extra bed with extra cost. 

Do you have any smoking rooms?
All the rooms are no-smoking.

Does the price on the Site include breakfast?
Yes, American breakfast buffet is included in the price with a large variety of sweet and salty products. 

What time is breakfast served?
Our American breakfast buffet is served from 8.00 to 12.00 a.m. in the breakfast room of our hotel and outside in the veranda. 

Can you accommodate special diet requests?
If you have any special dietary request, gluten-free and biologic products are available. 

Is Hotel Iris equipped with Internet?
Free Wi-Fi is available in every room and throughout the entire building for all our guests during their stay. Login from a social network into Oscar (Hotspot Wi-Fi ) or ask at the reception for password to surf limitless and free. 

How much does Wi-Fi cost?
Hotel Wi-Fi is available free of charge for all our guests. 

Are pets allowed?
Pets are not allowed. 

How much does a beach lounger cost?
Beach loungers and beach umbrella are free of charge and they are for the sole use of our guests. An additional fee is charged, if you use this service on the check-out day.

Is it possible to rent bikes?
Our guests can rent bikes for free for a day trip in Jesolo and surroundings. Come and discover Jesolo Ambient Bike!

Which formulas are available?
Hotel Iris offers overnight accommodation and breakfast.

F.A.Q. +39 0421 370771 info@hotelirisjesolo.com Facebook Twitter Instagram